The Impact of Social CRM Software on Sales

Article by Harvest Solutions –  CRM Insight Blog Traditional CRM software implementation efforts have evolved (and continue to evolve) into Social CRM Software, with a variety of media tools and technologies that combine traditional CRM software to reach customers in a new way. While PR departments still manage the social presence of brands and customer engagement, brands … Continue reading

Is Social CRM Strictly For Business?

Or is it for anybody who wants to create, establish, and build stronger relationships, personal or otherwise?  I have read a number of articles lately which suggest thatFaceBook, LinkedIn, and even Twitter might be the next CRM if they are not already.HootSuite recently began touting itself as a CRM. Me, I think that Social CRM may be perfectly positioned to become the relationship manager. Change … Continue reading